Durham Nephrology Associates already knew that an online payment application was the right solution for their patients. However, the system they had in place from a prominent debit provider was not fulfilling their needs and worse, was the source of increased patient complaints. After deploying CCPay, Durham Nephrology was able to reduce costs for the system and a reduction in staff time.
In this Case Study, you will learn how Durham Nephrology Associates achieved:
- An 83% improvement in customer service wait time
- Reduced costs for both the system and from reduced staff time needed to address patient issues
- Better alignment with current CTMS leading to enhanced reporting integration
“We have heard from so many patients about their phenomenal user experience with CCPay. No other payment solution can do what they can in terms of patient service, reporting, or overall program execution.”Sherice Dove, Research Coordinator